Last updated: May 2026 · Compliant with Australian Consumer Law
Under the Australian Consumer Law (ACL), you have automatic consumer guarantee rights that apply regardless of any other policy we have. These rights cannot be excluded or limited by LUNE Sleep.
You are entitled to a remedy if a product:
For a major failure you may choose a full refund or replacement, plus compensation for any reasonably foreseeable loss. For a minor failure we may repair or replace the product rather than provide a refund. These rights apply to all purchases made through lunesleep.com.au.
On top of your statutory rights, we offer a voluntary 30-Night Sleep Guarantee.
To claim: email lunesleep@gmail.com with your order number within 30 nights of delivery.
If your product arrives faulty, damaged, or not as described, you are entitled to a remedy under the ACL. Please contact us within 7 days of delivery at lunesleep@gmail.com with:
We will arrange a replacement, repair, or full refund at no cost to you, including any return postage where required.
We accept change-of-mind returns within 30 days of delivery, provided the product is unused, in its original condition, and in its original packaging. Return shipping for change-of-mind returns is at your expense. Once we receive and inspect the return, we will process your refund within 5–10 business days.
The LUNE Sleep Mask is a personal use product that comes into direct contact with your face. For health and hygiene reasons, we are unable to accept change-of-mind returns for products that have been used or opened, unless the product is faulty. This does not affect your rights under the ACL in relation to faulty goods.
Refunds for orders placed via Afterpay or Zip will be processed back through those platforms in accordance with their respective refund policies. Your remaining instalments may be paused or cancelled depending on the refund amount.
If we are unable to resolve your complaint to your satisfaction, you may contact:
For all return and refund enquiries: lunesleep@gmail.com