Last updated: May 2026 Business: LUNE Location: New South Wales, Australia Contact: lunesleep@gmail.com
These Terms and Conditions govern your use of the LUNE Sleep website (lunesleep.com.au) and your purchase of products from us. By placing an order, you agree to be bound by these terms.
LUNE Sleep operates in accordance with the Australian Consumer Law (ACL), found in Schedule 2 of the Competition and Consumer Act 2010 (Cth), and all applicable NSW legislation. Nothing in these terms limits, excludes, or modifies any right or guarantee you have under the ACL that cannot be lawfully limited, excluded, or modified.
LUNE Sleep is an Australian business based in New South Wales, Australia. We sell the LUNE Contoured Sleep Mask and related products directly to consumers via our online store.
We take reasonable care to ensure all product descriptions, images, and specifications on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current.
All orders are subject to product availability. If a product is unavailable after you have placed an order, we will notify you as soon as practicable and provide a full refund.
Colours displayed on our website are as accurate as our photography and your screen allows. We cannot guarantee that your device's display accurately reflects the exact colour of the physical product.
All prices are listed in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) where applicable.
We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time you complete your order.
Where we display a "was" or "compare-at" price, this reflects our standard retail price for that product. Discounted prices are available for the period stated or while stocks last.
If a pricing error occurs, we will notify you before processing your order and give you the option to proceed at the correct price or cancel for a full refund.
By placing an order, you make an offer to purchase the product at the stated price. We reserve the right to accept or reject any order at our discretion.
Once your order is accepted, you will receive an email confirmation. This confirmation constitutes our acceptance of your offer.
We accept Visa, Mastercard, American Express, PayPal, Afterpay, and Zip. All transactions are processed securely.
By using Afterpay or Zip, you agree to be bound by their respective terms and conditions. LUNE Sleep is not responsible for any fees, charges, or obligations arising from your use of these services.
Prices include GST. A tax invoice will be provided with your order confirmation where required.
We currently ship within Australia only. International shipping may be available in the future — check our website for updates.
Orders are processed and dispatched within 1–2 business days of payment being received, excluding weekends and public holidays.
A tracking number will be provided via email once your order has been dispatched.
Risk of loss or damage passes to you upon delivery. If your order is lost or damaged in transit, please contact us at lunesleep@gmail.com and we will work to resolve the issue promptly.
We are not responsible for delays caused by Australia Post or third-party couriers. Estimated delivery times are indicative only.
Under the Australian Consumer Law, you are entitled to consumer guarantees that our products will:
These guarantees cannot be excluded, restricted, or modified. Nothing in these terms limits your rights under the ACL.
If a product has a major failure, you are entitled to:
If a product has a minor failure, we may choose to repair or replace the product rather than provide a refund.
In addition to your statutory rights under the ACL, we offer a voluntary 30-Night Sleep Guarantee as a goodwill gesture:
We offer returns for change of mind within 30 days of delivery, provided the product is:
Return shipping for change of mind is at the customer's expense.
If your product arrives faulty or damaged, contact us within 7 days of delivery at lunesleep@gmail.com with:
We will arrange a replacement, repair, or full refund at no cost to you, including any return shipping where required.
Email lunesleep@gmail.com with your order number and reason for return. We will respond within 2 business days.
Approved refunds will be processed within 5–10 business days to your original payment method.
The LUNE Sleep Mask is a personal use product that comes into contact with your face. For health and hygiene reasons, we may not accept returns of products that have been used, unless the item is faulty. This does not affect your rights under the Australian Consumer Law in relation to faulty goods.
We collect personal information (including your name, email address, shipping address, and payment details) for the purpose of processing your order and communicating with you.
Your personal information will be used to:
We may disclose your personal information to:
We will not sell your personal information to third parties.
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024.
You have the right to:
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access in accordance with our obligations under the Privacy Act.
Our full Privacy Policy is available at lunesleep.com.au/policies/privacy-policy
By ticking the opt-in box at checkout or sign-up, you consent to receive marketing communications from LUNE Sleep, including promotional emails, product updates, and offers.
You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting us at lunesleep@gmail.com. We will process your request within 5 business days.
Our marketing communications comply with the Spam Act 2003 (Cth). We will not send unsolicited commercial electronic messages. Every marketing message will:
All content on the LUNE Sleep website — including product images, brand name, logo, text, and design — is the property of LUNE Sleep or its licensors and is protected by Australian copyright law.
You may not reproduce, distribute, or use any content from our website without our prior written permission.
To the fullest extent permitted by law, LUNE Sleep's liability for any claim arising from these terms or your purchase is limited to the amount you paid for the relevant product.
Where our liability cannot be excluded under the ACL, our liability for non-major failures is limited to:
We are not liable for any indirect, incidental, or consequential loss arising from your use of our products, except where required by the ACL.
These terms have been prepared with the intention of complying with the unfair contract terms provisions of the ACL (Competition and Consumer Act 2010, Schedule 2, Part 2-3). If any term is found to be unfair within the meaning of the ACL, that term will be severed and the remaining terms will continue in full force.
Our products are intended for adult use. Keep all packaging and small components away from children. If you experience any adverse reaction while using our product, discontinue use immediately and seek medical advice if necessary.
Our products comply with applicable Australian product safety standards. If you believe a product is unsafe, you may report it to the Australian Competition and Consumer Commission (ACCC) at productsafety.gov.au.
If you have a complaint or dispute, please contact us at lunesleep@gmail.com. We will endeavour to resolve your complaint within 10 business days.
If we are unable to resolve your complaint, you may contact NSW Fair Trading at fairtrading.nsw.gov.au or on 13 32 20.
For matters relating to Australian Consumer Law, you may also contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or on 1300 302 502.
These terms are governed by the laws of New South Wales, Australia. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
We may update these terms from time to time. Updated terms will be published on our website with a revised "Last updated" date. Your continued use of our website or placement of orders after changes are published constitutes your acceptance of the updated terms.
If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
These Terms and Conditions were prepared for LUNE Sleep, a business operating in New South Wales, Australia, and are intended to comply with the Australian Consumer Law, Privacy Act 1988, Spam Act 2003, and all applicable NSW legislation as at May 2026.